- What are the library's hours?
Please refer to our hours page. Use the drop-down menu to view the hours for specific locations, such as Archives & Special Collections, Jimmy B's, Des Moines Library, and Lynnwood Library.
- How do I request a book or article not available through the library?
All requests should be made through interlibrary loan. Once you find the item in OneSearch, click on the Check Holdings or No Full-Text links (dependent on the item) to enter the request. Once an item is available, you will receive a notification via your CWU email address. If you have any issues or questions, feel free to reach out to email@example.com.
- How do I renew my materials?
Materials can be renewed online, over the phone or in person. To renew online, simply log into your library account, click on the item(s) you would like to renew under the Loan section, and click on the Renew link. Items placed on hold or items borrowed through interlibrary loan are not eligible for renewal.
- How can I reserve a study room in Brooks Library?
Study rooms are available to current CWU students, faculty, and staff during the library's operational hours. To reserve a room, go to the room reservation page, select the day and time, and complete the reservation form. Rooms may be booked for up to two hours at a time and up to two weeks in advance. Please note: The reservation system will only accept a CWU email address.
- My username and password are not working. What should I do?
First, make sure you are using the right log-in credentials. Your user login information is the same for both your MyCWU and library account. If you can login to MyCWU, but cannot login to your library account, contact our Circulation Desk at 509-963-3682 or firstname.lastname@example.org to check on the status of your account. If you continue to have problems, please contact the Information Services help desk at 509-963-2001.
- I am having trouble accessing an article or ebook that says is full-text available. What should I do?
First, make sure you are logged in to your library account before you try to access articles and ebooks through our databases. Your user login information is the same for both your MyCWU and library accounts. If you are still having issues, you may report your problem either within OneSearch or through our webform.
If you need access from either China or Iran, you will need to let us know as our proxy server geo-blocks these countries by default to minimize intrusions. Please provide us with your details via our webform so we can follow up.
- How much does printing cost?
Wepa printers are managed by CWU's Information Services. These prices are the same for students, faculty, staff, and visitors.
- $0.08 B&W single-sided
- $0.15 B&W double-sided
- $0.25 color single-sided
- $0.40 color double-sided
- How do I add money to my printing account?
CWU enrolled students will receive a $10 quarterly allocation that is only charged when the print job is released at the Wēpa printer kiosk. To add more money to your account, go to the Wēpa page, select Central Washington University from the drop-down menu, log-in with your MyCWU account, and click on Deposit Funds on the right-hand side.
Wēpa is also available for guests by creating a personal Wepa account and loading funds via credit card or PayPal. Go to the login link above to create an account.