Remote Access And Login Help
Below are the main things to check if you are having problems logging into journals and/or databases remotely (from off-campus).
Your My CWU username (Ex: If your cwu email is email@example.com, then your username would be doejane) and password are the same ones that you can use to login to our library's proxy server. If you are unable to login to either of these, please contact the ITS Helpdesk at 963-2001 or firstname.lastname@example.org to have them correct issues with your CWU account. If you can login to My CWU, but can not login to our proxy server, please call the circulation desk at 963-3682 to make sure your library account is in good standing; certain resources and/or patron types require this to succesfully login.
Single Vendor Issue
If you are having problems with one resource, but all others are fine (Ex: You can't access Academic Search Complete, but can access others), please let us know by filling out our Electronic Resources Problem Ticket.
If you need access from either China or Iran, you will need to let us know as our proxy server geo-blocks these countries by default to minimize intrusions. You will need to provide the following information when you submit your request:
- Your My CWU username.
- If there is a group of you, please provide usernames of everyone in your group.
- The dates you will be studying abroad to China or Iran.
Accounts For CWU Emeritus
If you are an emeritus faculty that needs remote access we will need to add an account manually for you.
If you are still having remote access issues, please submit our Database Remote Access Issue Form.